Smart Living Pakistan – Return, Exchange & Refund Policy
At Smart Living Pakistan, we want you to be fully satisfied with your purchase. If something isn’t right, here’s how our return and exchange process works.
Return Window
You may request a return or exchange within 14 days, free returns of receiving your order.
Eligibility
To be eligible for a return or exchange:
- The product must be unused and in the same condition as received
- It must be in its original packaging with all accessories included
- Proof of purchase (order number or receipt) is required
How to Return or Exchange
- Contact us on WhatsApp at 0305 7015615 or email admin@smartlivingpakistan.com within 14 days of delivery, with your order number and the reason for return
- Our Return Department opens a return ticket for your request
- Once your ticket is reviewed and the return is approved, we will confirm the next steps with you
- Smart Living Pakistan arrange and help to ship the product back to us at zero cost
- The product must arrive in the same condition as it was received — unused, with original packaging and accessories
- Once we receive and inspect the item, your ticket is processed and your return, refund, or exchange is completed within 14 days
Refunds
Once your returned item is received, inspected, and your ticket is processed, we will notify you of the approval status. Approved refunds are completed within 14 days of receiving the returned item, to your original payment method or as store credit, depending on the payment method used.
Exchanges
If you’d like to exchange a product for a different item or variant, contact us using the details above to open a return ticket. Exchanges are subject to product availability.
Non-Returnable Situations
We cannot accept returns or exchanges if:
- The product has been used or is not in the same condition as it was received
- The 14-day window has passed
- Original packaging or accessories are missing
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us immediately on WhatsApp with photos, and we will open a priority return ticket to resolve it.
Contact Us
Smart Living Pvt Ltd
Gulberg III, Lahore, Pakistan
📞 WhatsApp / Call: 0305 7015615
📧 Email: admin@smartlivingpakistan.com