Who We Are
This website is operated by Smart Living Pvt Ltd, based in Gulberg III, Lahore, Pakistan. Our website address is: https://smartlivingpakistan.com.
For any questions about this Privacy Policy or how we handle your data, contact us at admin@smartlivingpakistan.com or via WhatsApp at 0305-7015615.
Information We Collect
When you place an order or contact us, we collect:
- Name, phone number, email address, and delivery address
- Order details (products purchased, quantities, prices)
- Payment information relevant to your chosen payment method (see below)
- Communication records if you contact us via WhatsApp, phone, or email
If you leave a product review or comment, we collect the content you submit along with your name and, if provided, your email address.
Payment Methods
We accept the following payment methods:
- Cash on Delivery (COD) โ no payment data is collected online; payment is made directly to our courier partner upon delivery.
- Bank Transfer โ used for advance payments on select orders; your bank transaction reference is retained for order verification.
- Online Payment Gateway โ for card or digital wallet payments, your payment details are processed directly by our payment gateway provider and are not stored on our servers.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your order status via phone, WhatsApp, or email
- Respond to customer service inquiries
- Improve our products, website, and customer experience
- Comply with legal and accounting obligations
Sharing Your Information
We share order-related information with:
- Courier and delivery partners โ your name, address, and phone number, to fulfill delivery
- Payment processors โ for orders paid via bank transfer or online gateway
- Google (Google Analytics and Google Merchant Center) โ anonymized browsing and product-interest data, used to understand site traffic and list our products on Google Shopping
- Meta (Facebook/Instagram) โ product catalog data and, where applicable, anonymized visitor data for advertising purposes
We do not sell your personal information to third parties.
Cookies
Our website uses cookies for the following purposes:
- Shopping cart and checkout โ to remember items in your cart and process your order
- Google Analytics โ to understand how visitors use our site (anonymized, aggregated data)
- Comments โ if you leave a comment, you may opt in to saving your name, email, and website in a cookie for one year, so you don’t need to re-enter these details next time
- Login (for site administrators) โ to keep you logged in to the WordPress dashboard
Comments
When visitors leave comments on the site, we collect the data shown in the comment form, plus the visitor’s IP address and browser user agent string, to help detect spam.
An anonymized string created from your email address (a hash) may be shared with the Gravatar service to check whether you use it. The Gravatar service’s privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public alongside your comment.
Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the website can download and extract location data from images.
How Long We Keep Your Data
Order information is retained for as long as necessary to fulfill the order, handle any returns or disputes, and meet our accounting and legal obligations. Comment data and its metadata are retained indefinitely to help us recognize and approve follow-up comments automatically.
Your Rights
You can request a copy of the personal data we hold about you, or ask us to correct or delete it, by contacting us at admin@smartlivingpakistan.com or via WhatsApp at 0305-7015615. Please note we may need to retain certain order records for legal and accounting purposes even after such a request.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.